Assistant Manager - Expert Network
GurugramFull-time3–6 yrsPosted 1 week ago
Mid-level customer support role at 1Lattice (Lattice Technologies) in Gurugram. Needs 3+ years and a BBA.
About the role
You will manage a team responsible for conducting expert calls for leading Private Equity firms, Consulting organizations, and other top corporate clients. You will lead the team in ensuring the seamless execution of expert interviews, generating additional business from existing accounts, and maintaining high operational standards.
What you'll do
- Lead, mentor, and develop a team responsible for managing expert calls
- Set performance expectations, provide regular feedback, and conduct performance reviews
- Manage team workload, allocate resources efficiently, and ensure timely project completion
- Oversee the scheduling, execution, and quality control of expert calls between clients and industry experts
- Be accountable for ensuring all expert calls are executed on time , in line with client-specific timelines and requirements
What you need
- CRM
- Communication
- Upselling
- Sales
- Cross-selling