Program Manager
MumbaiFull-time6–10 yrsPosted over a month ago
Senior consulting role at 2070Health in Mumbai. Needs 6–10 years and an MBA.
About the role
The Program Manager will be responsible for driving cross-functional hospital programs focused on operational excellence, process improvement, patient experience, revenue enhancement, cost optimization, quality, and timely execution of strategic initiatives.
What you'll do
- Lead and manage strategic and operational programs across one or multiple hospital units
- Develop detailed project plans, timelines, milestones, ownership matrices, and implementation roadmaps
- Coordinate with clinical and non-clinical departments to ensure smooth execution of initiatives
- Track key operational KPIs including patient flow, TAT, bed utilization, OT utilization, revenue, cost, productivity, patient satisfaction, and service quality
- Identify operational gaps and lead process-improvement initiatives using structured problem-solving, RCA, CAPA, and workflow redesign
What you need
- PowerPoint
- Process improvement
- Excel
- MIS reporting
- Project management
- Change management
Good to have
- Six Sigma
- Performance management
- SOP writing
- Root cause analysis