Sales and Patient Experience Counsellor - Hiring for our Portfolio Company
MumbaiFull-time3–6 yrsPosted open since nov 2025
Mid-level sales role at 2070Health in Mumbai. Needs 3+ years.
About the role
The Sales & Patient Experience Counsellor (SPEC Team) plays a mission-critical, dual-focused role. The primary responsibility is to convert clinically recommended admissions/surgeries into confirmed inpatient (IPD) cases and support the hospital’s revenue mandate. Equally important is to ensure that every patient and attendant experiences a compassionate, seamless, and professional journey from the first counselling interaction to discharge.
What you'll do
- A. Sales & Conversion Responsibilities (Revenue Mandate)
- B. Patient Experience & Service Delivery (End-to-End Journey)
- Conduct twice-daily rounds with Floor Managers to proactively identify issues in food, housekeeping, communication, or delays
- Review / Feedback Collection: Assist in collecting Google reviews and internal feedback in collaboration with Floor Managers on the day prior to discharge
What you need
- Sales
- Negotiation
- CRM
- Customer service
- Target achievement
- MS Office