Manager- TSC
BengaluruFull-timeHybrid12–16 yrsPosted 1 week ago
Leadership consulting role at 7-Eleven Global Solution Center in Bengaluru. Needs 12–16 years. Hybrid.
About the role
The Manager, Technical Support Center will provide strategic and operational leadership for a 24/7 Technical Support Center supporting 7-Eleven stores and business operations. This role will be accountable for the overall performance, service quality, operational continuity, and continuous improvement of the Technical Support function.
What you'll do
- Strategic & Operational Leadership
- Own the overall strategy, operational performance, and service delivery of the 24/7 Technical Support Center
- Lead and oversee a team of 50+ technical support associates, managers/leads, and support resources
- Establish operational priorities, service standards, governance mechanisms, and performance objectives aligned with business and technology goals
- Ensure 24/7 support coverage, operational resilience, and business continuity across all support channels
What you need
- Process improvement
- Stakeholder management
- POS
- ITIL