Senior Manager-CRM (Customer Relationship Management)
BengaluruFull-time12–15 yrsPosted open since jul 2017
Leadership customer support role at Aarna HR Solutions in Bengaluru. Needs 12–15 years and an MBA.
About the role
Senior Manager-CRM (Customer Relationship Management) at Aarna HR Solutions. Responsible for creation and implementation of CRM process and structure.
What you'll do
- Responsible for creation and implementation of CRM process and structure
- Ensuring delightful customer experience from the prospect to the handover stage for the customer
- Responsible for recruiting, inducting, training, managing, motivating, leading and developing the CRM team to the company standards
- Ensuring timely query resolution within TAT and handling escalations and resolving them and controlling the matrix
- Providing overview of various MIS and feedback for management review
What you need
- CRM
- Escalation handling
- MS Office
- MIS reporting
- SAP
- KYC