Helpdesk Executive

About the role

An Apartment Helpdesk Executive provides administrative and technical support to residents and staff, handling inquiries via phone, email, and in-person interactions, managing resident complaints, assisting with amenity bookings, collecting payments, and performing data entry, all while maintaining a professional and empathetic customer service approach to resolve issues efficiently.

What you'll do

• Serve as the first point of contact for residents, answering calls and emails, addressing concerns, and
• Providing information about the property and services
• Manage bookings for community amenities, process resident requests, collect payments, and issue receipts
• Diagnose and troubleshoot basic issues related to property management applications or resident portal access, providing step-by-step guidance
• Listen to resident complaints with patience, take appropriate actions, and ensure follow-up until the issue is resolved