Client Partner – AR Quality Analyst – Chennai
ChennaiFull-time4–6 yrsPosted open since oct 2023
Mid-level customer support role at Access Healthcare in Chennai. Needs 4–6 years.
About the role
Highlight potential issues in the operations to management Trending errors to determine training opportunities May provide small group or one-on-one training/cross-training
What you'll do
- Meet daily with Team leaders/Supervisor and teammates to review previous day quality results
- Work closely with new hires, anyone new to a process, or having difficulty with errors to ensure quality work delivery in the future
- Develop recommendations for corrective action based on quality issues
- Maintain and track accuracy rates for all customers
What you need
- Customer service
- MS Office
- Transcription
- Communication