On Site Airline Support Specialist - Mumbai, India
MumbaiFull-time1–2 yrsPosted 1 week ago
Junior customer support role at Accommodations Plus International in Mumbai. Needs 1–2 years.
About the role
On Site Airline Support Specialist - Mumbai, India at Accommodations Plus International. Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX.
What you'll do
- Effectively use all available tools and methodology, i.e., phone, email, fax, and Reservation Systems (ACES, Hotel Express, DPAX
- Adapt to the situation at hand, e.g., (IROP) or (other), to accommodate needs created due to the changing dynamics of airline schedules or unforeseen situations
- Provides support, guidance, and training, working as the on-site liaison with the airline partner
- Follows up on all client requests and transactions. All tasks must be fully executed, and client satisfaction is critical
- Alerts supervisor on all items of critical nature that require management involvement to solve and/or avoid potential challenges that may impact either the client or API…
What you need
- Excel
- Customer service
- Communication
Good to have
- Travel booking