AM - Reservations
BengaluruFull-time3–5 yrsPosted 2 weeks ago
Mid-level hospitality role at Accor in Bengaluru. Needs 3–5 years and a diploma or BBA.
About the role
Maximize room revenue through effective upselling, cross-selling, yield management, and implementation of revenue optimization strategies in coordination with the Revenue Management team.
What you'll do
- Oversee the daily operations of the reservations department, ensuring exceptional, friendly, and engaging service at every guest touchpoint
- Lead, coach, and motivate the reservations team to achieve departmental objectives, service standards, and performance targets
- Monitor room availability, occupancy, booking patterns, reservation pace, and cancellation trends to support business performance and revenue growth
- Review reservations, guest profiles, special requests, and booking information to ensure accuracy and enhance the overall guest experience
- Collaborate closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless communication and smooth operational coordination
What you need
- Reservations
- Hospitality
- Channel sales
- Communication
- Front office
- SOP writing
Good to have
- Cross-selling