GSA - Front Office
BengaluruFull-timeJunior levelPosted 3 weeks ago
Hospitality role at Accor in Bengaluru. Needs a BBA.
About the role
We are seeking a dedicated GSA - Front Office to join our team in Bangalore, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service excellence. Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel
What you'll do
- Handle guest inquiries, requests, and complaints promptly and professionally
- Collaborate with other departments to ensure seamless guest experiences
- Process room reservations, modifications, and cancellations using the hotel management system
- Manage cash transactions and maintain accurate financial records
- Ensure the front desk area is organized, clean, and presentable at all times
What you need
- Front office
- Hospitality
- Customer service
- Hotel management system
- Communication
- Reservations