GSA Front Office

About the role

We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Front Office team in Mumbai, India. In this role, you will be the first point of contact for our guests, delivering exceptional service that exceeds expectations while maintaining the highest standards of professionalism and hospitality.

What you'll do

• Play a vital role in creating memorable experiences for our guests through efficient operations, warm interactions, and proactive problem-solving
• Process guest check-ins and check-outs efficiently while maintaining accurate records and ensuring all charges are posted correctly and timely
• Respond promptly to guest inquiries, requests, and complaints, resolving issues in a professional and empathetic manner to ensure satisfaction
• Manage room inventory and assignments based on guest preferences and hotel requirements
• Provide comprehensive information about hotel facilities, services, and local attractions to enhance the guest experience

What you need

• Front office
• Guest service
• Hospitality
• POS
• Communication