Guest Relations Executive
DelhiFull-time2–5 yrsPosted over a month ago
Mid-level hospitality role at Accor in Delhi. Needs 2+ years and a hotel management degree, diploma or BBA.
About the role
To provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department. In the position of Guest Relations Executive, to lead, to meet goals and objectives put in place by the hotel (Novotel). To develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness.
What you'll do
- Provide a courteous, professional, efficient, flexible and upscale service at all times, following the standards laid down by the department
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage trustworthiness
- Ensure effective implementation of all departmental, human resource, finance and safety system policies and procedures
- Maintain appropriate standards of conduct, uniform, hygiene and appearance during operational hours
- Create a positive and encouraging working environment to promote and develop teamwork
What you need
- Guest service
- Front office
- Customer service
- Housekeeping
- Communication