Guest Service Associate - Front Office
DelhiFull-time0–4 yrsPosted 3 weeks ago
Junior hospitality role at Accor in Delhi. Open to freshers; up to 4 years, with a diploma.
About the role
Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations Adhere to all procedures and standards outlined in the hotel's operations manual
What you'll do
- Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
- Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
- Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction
- Manage room bookings and maintain accurate reservation records using the property management system
- Monitor and update room status in coordination with the Housekeeping department
What you need
- Guest service
- Front office
- Hospitality
- Customer service
- PowerPoint
- Communication
Good to have
- Hotel management system