Guest Service Associate Front Office - Fairmont Agra
AgraFull-time1–2 yrsPosted over a month ago
Junior hospitality role at Accor in Agra. Needs 1–2 years and a diploma.
About the role
Upsell hotel services and amenities to enhance guest experience and increase revenue
What you'll do
- Greet and welcome guests upon arrival with exceptional hospitality and professionalism
- Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation
- Manage room reservations, modifications, and cancellations using the property management system
- Respond promptly to guest inquiries via phone, email, and in-person communication
- Provide concierge services including restaurant recommendations, local attraction information, and travel arrangements
What you need
- Guest service
- Front office
- Hospitality
- Customer service
- Communication
- Hotel management system