Head Concierge - Fairmont Agra
AgraFull-time8–9 yrsPosted 2 weeks ago
Senior hospitality role at Accor in Agra. Needs 8–9 years.
About the role
Represent the hotel in professional concierge associations and maintain industry best practices
What you'll do
- Lead and supervise the concierge team, providing guidance, training, and performance management to ensure exceptional service delivery
- Manage guest requests and special requirements with professionalism and attention to detail, ensuring timely and satisfactory resolution
- Coordinate reservations, restaurant bookings, transportation arrangements, and activity bookings for guests
- Provide expert local knowledge and personalized recommendations regarding attractions, dining, cultural sites, and experiences in Agra and surrounding regions
- Maintain comprehensive vendor and partner relationships including restaurants, tour operators, transportation services, and entertainment venues
What you need
- Hospitality
- Site execution
- Communication
- Performance management
- Reservations