Hostess

About the role

Hostess at Accor. Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests.

What you'll do

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises
• Answer phones, sort out requests, give recommendations - you're the one-stop-shop for our guests to turn to
• Take reservations over the phone, handle cash and card payments and help out the team on the floor
• Master the use of the online reservation system and be sure to add all necessary information to reservations