Outlet Manager - Fairmont Agra

About the role

Address and resolve guest complaints and concerns promptly and professionally to ensure positive experiences Represent the outlet and hotel in a professional manner, embodying Fairmont values and hospitality excellence

What you'll do

• Manage and supervise outlet staff, including scheduling, training, performance evaluation, and professional development
• Ensure strict compliance with health, safety, hygiene, and food safety regulations and company policies
• Monitor inventory levels, control costs, and manage procurement to optimize profitability while maintaining quality standards
• Maintain exceptional service quality and guest satisfaction by implementing and enforcing outlet standards and procedures
• Prepare and manage outlet budgets, monitor financial performance, and submit regular reports to senior management

What you need

• POS
• Customer service
• Food safety
• Team management
• Inventory management
• Sales