Duty Manager
KolkataFull-time2–5 yrsPosted 2 months ago
Mid-level hospitality role at AccorHotel in Kolkata. Needs 2+ years.
About the role
We are seeking a highly skilled and Guest-focused Duty Manager to join our team in ibis Kolkata Rajarhat. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.
What you'll do
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
What you need
- Guest service
- Communication