Duty Manager
MumbaiFull-timeMid levelPosted 2 months ago
Mid-level hospitality role at AccorHotel in Mumbai.
About the role
Take overall responsibility for hotel operations during the assigned shift and act as the management representative. Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments. Monitor guest arrivals, departures, VIPs, special requests and overall guest experience.
What you'll do
- Take overall responsibility for hotel operations during the assigned shift and act as the management representative
- Ensure smooth coordination between Front Office, Housekeeping, F&B, Engineering, Security and other operational departments
- Monitor guest arrivals, departures, VIPs, special requests and overall guest experience
- Handle guest complaints, service recovery and operational issues promptly and professionally
- Conduct regular rounds of the hotel to ensure cleanliness, maintenance, safety and service standards are maintained
What you need
- Front office
- Housekeeping
- SOP writing
- Communication