Food & Beverage Sales Executive
KolkataFull-timeJunior levelPosted 2 months ago
Junior sales role at AccorHotel in Kolkata.
About the role
Responds to all guest reservation request and executes prompt, courteous and accurate guest service at all times Fully knowledgeable about F&B Outlets, rates, promotions, programs, hotel facilities and services Understand and enforce hotel and company credit policies and ensure proper billing instructions, routing instructions and payment methods are applied to the reservations
What you'll do
- Act as a main resource for F&B reservation agents needing assistance technically or with regards to achieving customer satisfaction
- Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee
- Handling site visit from the guest
- Maintain outlet communication board
- Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service
What you need
- Sales
- Communication