Front Office - Apprentice
MumbaiApprenticeshipFresherPosted over a month ago
Hospitality apprenticeship at AccorHotel in Mumbai.
About the role
To support the Front Office team in day-to-day operations while gaining practical knowledge and experience in guest services, check-in and check-out procedures, guest communication, and basic administrative activities under the guidance of supervisors and senior team members.
What you'll do
- Assist the Front Office team in providing efficient, courteous, and professional service to guests
- Support the team in ensuring smooth and efficient check-in and check-out processes under supervision
- Assist in handling basic guest queries and requests and escalate complex matters to the supervisor
- Welcome and assist guests in a friendly and professional manner
- Assist in maintaining the Front Office logbook, shift reports, and other departmental records
What you need
- Front office
- Learning and development
- Communication