Front Office Associate
MumbaiFull-time0–4 yrsPosted 2 weeks ago
Junior hospitality role at AccorHotel in Mumbai. Open to freshers; up to 4 years, with a diploma.
About the role
Front Office Associate at AccorHotel. Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors.
What you'll do
- Responsible for daily administration, meeting and greeting, dealing with guest's queries and complaints, and booking rooms visitors
- Maintain high standards of customer services at the Reception desk so that customer's expectations are consistently exceeded
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
- Maintain Front Office log book and shift reports
- Respond to inquiries and resolve problems in an effective manner
What you need
- Front office
- Hotel management system
- Hospitality
- PowerPoint
- Housekeeping