Front Office Executive - Fairmont Agra
AgraFull-time3–5 yrsPosted over a month ago
Mid-level hospitality role at AccorHotel in Agra. Needs 3–5 years and a diploma.
About the role
Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols Maintain security protocols, including key management, access control, and guest privacy protection
What you'll do
- Manage guest check-in and check-out procedures, ensuring a seamless and welcoming experience for all guests
- Oversee reservation management and coordinate with the reservations team to optimize occupancy and revenue
- Handle guest inquiries, requests, and complaints with professionalism and resolve issues promptly to ensure guest satisfaction
- Supervise and coordinate front office staff, including bell desk, concierge, and housekeeping liaison teams
- Manage cash handling, billing processes, and point-of-sale transactions with accuracy and adherence to financial protocols
What you need
- Front office
- POS
- Reconciliation
- Guest service
- Communication
- Housekeeping
Good to have
- Hospitality