Front Office Manager
LucknowFull-time5–7 yrsPosted 1 week ago
Senior hospitality role at AccorHotel in Lucknow. Needs 5–7 years and a hotel management degree or diploma.
About the role
Oversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service. Manage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals. Ensure efficient check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence.
What you'll do
- Oversee the daily operations of the Front Office department, ensuring smooth functioning and exceptional guest service
- Manage and motivate front office team members, providing guidance, support, and leadership to achieve departmental goals
- Ensure efficient check-in and check-out procedures, maintaining high standards of guest satisfaction and service excellence
- Handle guest inquiries, complaints, feedback, and special requests promptly and professionally
- Coordinate with Housekeeping, Food & Beverage, Engineering, and other departments to ensure seamless guest experiences
What you need
- Front office
- Hospitality
- Guest service
- SOP writing
- Housekeeping
- Reservations