Guest Relation Associate - Fairmont Agra
AgraFull-time1–2 yrsPosted over a month ago
Junior hospitality role at AccorHotel in Agra. Needs 1–2 years and a diploma.
About the role
Address guest inquiries and requests promptly, providing accurate information about hotel amenities, services, and local attractions
What you'll do
- Greet and welcome guests upon arrival, ensuring a warm and professional first impression
- Assist guests with check-in and check-out procedures while maintaining efficiency and courtesy
- Resolve guest concerns and complaints professionally, escalating complex issues to management when necessary
- Coordinate with various hotel departments (housekeeping, maintenance, food and beverage) to fulfill guest requests and ensure seamless service delivery
- Maintain detailed guest profiles and preferences in the property management system to personalize future visits
What you need
- Guest service
- Hospitality
- Hotel management system
- Communication
- Front office
- Housekeeping