Guest Relation Executive- Fairmont Agra
AgraFull-time2–3 yrsPosted over a month ago
Junior hospitality role at AccorHotel in Agra. Needs 2–3 years and a diploma.
About the role
Represent the hotel professionally at all times, embodying the Fairmont brand values
What you'll do
- Greet and welcome guests upon arrival, ensuring a warm and professional first impression
- Assist guests with check-in and check-out procedures, addressing any queries or concerns
- Respond promptly to guest requests and special requirements, liaising with relevant departments to ensure satisfaction
- Handle guest complaints and concerns with professionalism, working towards swift resolution
- Provide concierge services, including local recommendations, restaurant reservations, and activity bookings
What you need
- Guest service
- Hospitality
- Customer service
- Hotel management system
- Communication
- Reservations