Guest Service Associate- F&B Service
KochiFull-timeJunior levelPosted 2 weeks ago
Junior hospitality role at AccorHotel in Kochi.
About the role
We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Kochi, India. In this role, you will be the cornerstone of our guests' dining experience, delivering exceptional service while maintaining the highest standards of professionalism and hospitality.
What you'll do
- Greet guests warmly and professionally, providing them with a seamless and welcoming experience from arrival to departure
- Deliver orders promptly and efficiently, ensuring accuracy and presentation standards are consistently maintained
- Respond to guest inquiries and concerns with empathy and professionalism, resolving issues creatively and collaboratively with team members
- Maintain clear communication with kitchen and bar staff to ensure timely service and food quality standards
- Monitor guest satisfaction throughout their visit and proactively address any concerns to ensure a positive experience
What you need
- Guest service
- F&B service
- Hospitality
- Food safety
- Communication