Guest Service Associate - FO
HyderabadFull-time0–4 yrsPosted over a month ago
Junior hospitality role at AccorHotel in Hyderabad. Open to freshers; up to 4 years, with a diploma.
About the role
Guest Service Associate - FO at AccorHotel. Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors.
What you'll do
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
- Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork
- Any matter which may affect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management
- Provide effective support to the team to enable them to provide effective and efficient services
What you need
- Guest service
- Hospitality
- Front office
- Customer service
- Communication