Guest Service Associate - Front Office
DelhiFull-time0–4 yrsPosted 2 months ago
Junior hospitality role at AccorHotel in Delhi. Open to freshers; up to 4 years, with a diploma or BBA.
About the role
Guest Service Associate provides guest services, handles the set‐up of daily reservations and check‐in and check‐out of guests. Ensures all interactions with guests are handled professionally and with care adhering to hotel’s policies and procedures. Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to.
What you'll do
- Responsible for following and ensuring the standard operating policies (Key to Success) and procedures are adhered to
- Attend training as scheduled by management
- Take hand over from the outgoing shift, highlights any cash discrepancy
- Ensure and check all equipments in Front Office Department are in working condition
- Ensure all grooming standards are in place and adhered to
What you need
- Guest service
- Front office
- Communication
- Internal controls
- Reservations