Guest Service Associate- Front Office
KochiFull-time1–2 yrsPosted over a month ago
Junior hospitality role at AccorHotel in Kochi. Needs 1–2 years and a diploma.
About the role
We are seeking a Guest Service Associate for our Front Office team in Kochi, India. In this role, you will be the first point of contact for our guests, delivering exceptional hospitality and ensuring a seamless experience from arrival to departure. You will combine professionalism with genuine warmth, managing front desk operations while maintaining our commitment to guest satisfaction and operational excellence.
What you'll do
- Greet and welcome guests upon arrival with genuine warmth, enthusiasm, and professionalism, setting a positive tone for their stay
- Process guest check-ins and check-outs efficiently while maintaining accuracy in all documentation and reservation details
- Manage room reservations, modifications, and cancellations using the property management system with attention to detail
- Respond promptly and professionally to guest inquiries via phone, email, and in-person communication, demonstrating flexibility in addressing diverse needs
- Provide concierge services including restaurant recommendations, local attraction information, and travel arrangement assistance tailored to guest preferences
What you need
- Guest service
- Front office
- Hospitality
- Customer service
- Communication
- Hotel management system