Outlet Manager
PuneFull-time1–2 yrsPosted over a month ago
Junior retail role at AccorHotel in Pune. Needs 1–2 years and a diploma or BBA.
About the role
Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards. Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency. Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues.
What you'll do
- Assist in managing the day-to-day operations of the restaurant outlet, ensuring exceptional guest experiences in line with five-star hospitality standards
- Supervise, train, and motivate the service team to maintain high levels of service quality, grooming, hygiene, and operational efficiency
- Monitor guest satisfaction, handle guest complaints professionally, and ensure prompt resolution of service issues
- Coordinate with Kitchen, Housekeeping, and other departments to ensure seamless service delivery and smooth outlet operations
- Drive outlet revenue through effective upselling, promotions, and guest engagement initiatives
What you need
- POS
- F&B service
- Team management
- Food safety
- Upselling