Reservation Associate- Telephone Opertor
MysuruFull-timeJunior levelPosted over a month ago
Junior hospitality role at AccorHotel in Mysuru.
About the role
We are seeking a professional and customer-focused Reservation Associate - Telephone Operator to join our team in Mysuru, India. In this role, you will be the voice of our organization, handling incoming calls and managing reservations with efficiency and courtesy. You will play a vital role in delivering exceptional customer service while maintaining accurate records and ensuring smooth operations.
What you'll do
- Be the voice of our organization, handling incoming calls and managing reservations with efficiency and courtesy
- Play a vital role in delivering exceptional customer service while maintaining accurate records and ensuring smooth operations
- Process reservation requests accurately using our reservation management system, ensuring all details are correctly documented
- Provide customers with detailed information about services, availability, pricing, and policies
- Manage multiple calls simultaneously while maintaining composure and delivering quality service to each caller
What you need
- Reservations
- Customer service
- Communication
Good to have
- Hospitality
- CRM