Reservation Executive
MysuruFull-time2–5 yrsPosted 2 months ago
Mid-level hospitality role at AccorHotel in Mysuru. Needs 2+ years.
About the role
We're looking for a detail-oriented and customer-focused Reservation Executive to join our dynamic team in Mysuru, India. In this role, you'll be the backbone of our reservation operations, managing guest bookings with precision while maximizing revenue opportunities. You'll work in a fast-paced hospitality environment where your organizational skills, analytical mindset, and genuine passion for exceptional guest service will directly impact our success.
What you'll do
- Be the backbone of our reservation operations, managing guest bookings with precision while maximizing revenue opportunities
- Process and manage room reservations efficiently while ensuring accuracy in all booking details and guest information
- Respond promptly to guest inquiries and resolve reservation-related issues with professionalism, discretion, and empathy
- Maintain and update corporate databases with guest bookings, ensuring guest records are accurate and accessible for future interactions
- Review guest history and special instructions before creating guest folios to deliver personalized service for regular and VIP guests
What you need
- Hospitality
- Reservations
- Customer service
- Front office
- Guest service
- Communication