Lead - Special Project & Customer Support

About the role

Anticipating criticality in a project and proactively align stakeholders to minimise the effect. Be a single point of contact for customer complaint. Drive weekly Customer complaint meetings with stakeholders. Publishing customer complaint dashboard on weekly basis. Co ordinating with AM team for field complaints.

What you'll do

• Monitoring trend in customer complaints and providing solutions for long term. Incorporating the improvements in design/ Processes for enduring effect
• Drive weekly Customer complaint meetings with stakeholders
• Providing online support to AM team for site issues

What you need

• Customer service
• Sales