1st Line Support Analyst - India
MumbaiFull-time0–3 yrsPosted 1 week ago
Junior customer support role at Acuris in Mumbai. Open to freshers; up to 3 years.
About the role
1st Line Support Analyst - India at Acuris. Provide quality system support to all users in an approachable and courteous manner.
What you'll do
- Provide quality system support to all users in an approachable and courteous manner
- Strive to meet or exceed all operational and SLA's
- Adhere to policies, procedures, processes and documentation
- Respond to incoming telephone calls and emails
- Inform users on appropriate action
What you need
- Customer service
- MS Office
- Active Directory
- Problem solving