Duty Manager - Pranaam Operations
MangaluruFull-time3–5 yrsPosted 2 months ago
Mid-level operations role at Adani Group in Mangaluru. Needs 3–5 years and a BBA.
About the role
Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team. Executive - Pranaam is responsible for supporting the day-to-day operations of Pranaam services, ensuring a high level of customer satisfaction and efficient service delivery.
What you'll do
- Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations
- Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency
- Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality
- Implement necessary changes based on feedback to provide a better experience and address any recurring issues
- Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency
What you need
- Coordination
- Process improvement
- Customer service