Duty Terminal Manager
GuwahatiFull-time5–7 yrsPosted over a month ago
Senior operations role at Adani Group in Guwahati. Needs 5–7 years and a BBA.
About the role
Duty Manager - Terminal Operations is responsible for the overall management and supervision of terminal operations during a specific shift. This role involves coordinating staff, resolving issues, ensuring passenger satisfaction, and maintaining a safe and secure environment while optimizing operational efficiency.
What you'll do
- Assist in the management of reserved lounges, ensuring a high standard of service and a seamless experience for passengers
- Oversee the management and maintenance of trolley operations, ensuring availability and cleanliness
- Assist in managing the asset lifecycle, including regular checks and prompt reporting of any defects or damages
- Coordinate the timely deployment and safe operation of golf carts and inter-terminal coaches
- Ensure service levels are met, track performance scores, and address any complaints or operational issues promptly
What you need
- Coordination
- SOP writing
- Calendar management
- Reporting
- Customer service
- Vendor management
Good to have
- Employee engagement