Lead – Relationship Manager (CRM)
MumbaiFull-time3–8 yrsPosted 4 months ago
Mid-level finance role at Adani Group in Mumbai. Needs 3+ years and a B.Com, BBA or B.Sc.
About the role
The Incharge - Relationship Manager is responsible for building and maintaining strong relationships with customers, managing the entire customer lifecycle from booking to handover. This role involves overseeing customer interactions, addressing allotment issues, and ensuring a seamless onboarding and payment process to enhance overall customer satisfaction.
What you'll do
- Manage the customer lifecycle from booking to handover, ensuring a smooth transition at each stage
- Conduct comfort calls and welcome calls to new customers to ensure a positive onboarding experience
- Handle all allotment issues and ensure timely resolution to enhance customer satisfaction
- Manage payment processes, ensuring clients are informed about payment milestones and deadlines
- Oversee the registration process, including coordinating with vendors for stamp duty and drafting the Agreement of Deposit (AOD)
What you need
- CRM
- Sales
- Customer service
- Reporting
- Facility management
- Branding