Terminal - Retail & F&B

About the role

Executive - Retail will assist in the daily operations and management of the retail outlets at the airport. This role is key in supporting the retail team, ensuring smooth operations, high-quality customer service, and compliance with standards. The executive will also support various retail initiatives such as sales performance tracking, and relationship management with retailers.

What you'll do

• Assist in the smooth running of retail floor operations, ensuring minimal disruptions and high levels of customer satisfaction
• Monitor the retail floor for compliance with operational standards, ensuring adherence to store opening times, product displays, and customer service protocols
• Provide on-ground support to resolve any immediate operational issues as they arise, escalating to the Assistant Lead when necessary
• Ensure that service providers are consistently meeting quality standards by monitoring daily operations
• Ensure retailers adhere to product quality standards, including compliance with MRP regulations and issuance of bills for every transaction

What you need

• Sales
• Customer service
• Inventory management

Good to have

• Retail sales