TM-Business Ops(Thane)
ThaneFull-timeJunior levelPosted 2 months ago
Operations role at Aditya Birla Group in Thane.
About the role
The role is required to ensure enhanced customer satisfaction levels on retail new business issuance front, by ensuring effective co-ordination & liaison with various internal departments to resolve day to day issues and queries of the branches so as to facilitate policy issuance with adherence to SOP
What you'll do
- KRA (Accountabilities) (Max 1325 Characters) Supporting Actions (Max 1325 Characters) KRA1 Ensure issuance of assigned new policies within TAT, meeting servicing needs
- Close all transactions to ensure issuance within given TAT
- Identify outlier & highlight to the manager
- Execute assigned projects as per defined schedule & milestones & provide inputs KRA2 Assist in Launch of New Plans
- Active involvement with Internal stakeholders with regards to launch of new products
What you need
- MIS reporting
- Process improvement
- SOP writing
- Documentation
- Reconciliation
- Data entry
Good to have
- Internal audit