Salesforce Tech Architect

About the role

We are looking for a seasoned professional who has successfully led contact center telephony transitions. The ideal candidate should have strong expertise in the Genesys Cloud Telephony platform and must have led at least two end-to-end contact center telephony transition projects. The role requires a solid understanding of contact center architecture, integration strategies, and

What you'll do

• Lead the planning and execution of full-cycle contact center telephony transition projects
• Work closely with stakeholders to understand current state, define future state, and design a
• Provide technical leadership and architectural guidance on the Genesys Cloud Telephony
• Oversee integration efforts between telephony systems and CRM/other enterprise applications
• Ensure smooth transition with minimal business disruption by coordinating across internal and

What you need

• Salesforce
• CRM