Senior ITSM Developer (Remote)
RemoteFull-time8–14 yrsPosted 1 week ago
Leadership software engineering role at ADV Techminds. Needs 8+ years. Remote.
About the role
We are seeking a highly experienced ITSM professional with deep expertise in ITIL processes, governance, and transformation initiatives . The role requires ownership of enterprise-scale ITSM delivery, process maturity, and automation strategy.
What you'll do
- Own and govern end-to-end ITSM processes across large enterprise accounts
- Lead ITIL process design, implementation, and optimization
- Drive Continual Service Improvement (CSI) initiatives
- Manage Major Incident bridges and ensure timely resolution
- Conduct Problem reviews & RCA governance meetings
What you need
- ServiceNow
- ITIL
- Root cause analysis
- Incident response