NOC Engineer (Contract)
NoidaContract2–5 yrsPosted 1 week ago
Mid-level IT support contract role at Aeris Communications in Noida. Needs 2+ years and a B.Tech or B.E..
About the role
As our organization and customer base continues to expand on a global scale, Aeris is searching for an experienced NOC monitoring Engineer to be based out of our Noida, India office to work with our global Tier I Customer Support team.The Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62 and boasts of a state-of-the-art collaborative workspace.
What you'll do
- Proactively identify the problem and take the defined actions based on scripted method of procedures
- Provide expertise in monitoring to department peers
- Escalate the issue to next level and ensure the problem resolution
- Page the stake holders and Set-up the Incident management bridge for problem resolution
- Document the problem, impact and resolution delivered by SMEs
What you need
- JIRA
- Zendesk
- Troubleshooting
- Incident response
- IoT
- Fleet management
Good to have
- Firewalls