Lead- Customer Success Manager
BengaluruFull-time6–10 yrsPosted over a month ago
Senior customer support role at AI Accountant in Bengaluru. Needs 6–10 years.
About the role
We’re looking for a Customer Success Lead to build and scale our Customer Success function as we grow our B2B SaaS business. This is a hands-on leadership role where you will own the customer journey from onboarding and activation to retention, renewals and expansion . You will also build the CS team, establish processes and playbooks, and work closely with Product and Sales to improve the overall customer experience.
What you'll do
- Build & Lead the CS Team
- Hire, coach and develop the Customer Success team
- Set clear goals, review performance and build a high-performing CS culture
- Plan team capacity based on customer and account load
- Conduct regular account reviews and identify risks and opportunities
What you need
- Customer success
- CRM
- Freshdesk
- HubSpot
- Escalation handling
- Sales
Good to have
- Tally
- Bookkeeping