Customer Support Manager
DelhiFull-timeMid levelPosted over a month ago
Mid-level customer support role at Airbus in Delhi.
About the role
The Customer Support Manager (CSM) is Customer’s focal point regarding Support & Services, accountable for customer satisfaction and driving continuous improvement to guarantee global services performance for the customer and increase fleet availability, covering the entirety of the customer’s fleet.
What you'll do
- Coordinate support disciplines & experts, in order to bring a quick and adequate solution to customer needs in priority and/or exceptional cases
- Set up and follow up any operational action plan to deal with customer concerns, complaints and/or dissatisfaction
- Collect customer satisfaction, needs or expectations to relay the customer context for further use within AH
- Build customer satisfaction and confidence to enable business growth
- Ensure overall performance in terms of parts availability (new and repaired) as part of the front office
What you need
- Customer service
- CRM
- Salesforce
- SAP
- Communication