Training Product Support Engineer
BengaluruFull-time8–14 yrsPosted over a month ago
Leadership IT support role at Airbus in Bengaluru. Needs 8+ years and a B.Tech or B.E..
About the role
A Product Support Engineer acts as the technical bridge between customer support, product management, and core engineering teams, diagnosing complex software issues and contributing in improving product reliability.
What you'll do
- Responsible for the training products support including their deployment (initial, evolution and upgrades) in all training domains - Cabin, Flight
- Resolving training product related support requests and incidents received from the internal and external users
- Ensures transnational coordination between stakeholders of various teams like - training centers, business domains, product development, sales & marketing
- Support development team for the delegated activities like training products validation, product communication management and consolidating the customer feedbacks
- Contributes to overall customer satisfaction of the training product by coordinating with other stakeholders and maintaining a close relationship with internal…
What you need
- Negotiation
- Troubleshooting
- Hardware
- AWS
- Performance management