Service Delivery Specialist

About the role

Service Management Support, and as the first point of contact for all incoming Service Platform queries from GBS Teams globally. Based on the analysis proactively identify challenges within the process and system and address them.

What you'll do

• Respond to queries submitted by GBS Teams
• Trouble-shoot, research and resolve issues and provide customers with information or advice in case of straightforward to moderately complex issues in line with…
• Refer complex cases or questions that require follow-up to the relevant teams (IT) or management and communicate effectively with requestor
• Maintains relationship with third party support and monitors progress in already raised queries
• Support in requirement gathering for system improvements and UAT for items ready for testing related to Service Platforms

What you need

• Business analysis