ITSM Administrator/Developer
BengaluruFull-time4–7 yrsPosted over a month ago
Mid-level software engineering role at Albemarle in Bengaluru. Needs 4+ years.
About the role
The Freshservice Developer & Administrator owns the configuration, automation, integration, and day-to-day administration of Albemarle's enterprise ITSM platform. Following the transition of Service Management from ServiceNow to Freshworks — this role is central to sustaining and scaling the platform across IT and business workspaces (HR, Facilities, Supply Chain, Finance, Procurement, Manufacturing & Engineering, Accounts Payable etc).
What you'll do
- Configure and maintain workspaces (branding, business hours, SLAs/OLAs, service catalogs, custom fields, forms, and templates) tailored to departmental needs
- Manage agents, groups, roles, and RBAC; configure the Change Advisory Board (CAB) for change processes
- Administer all Freshservice modules and monitor platform health, troubleshooting performance and proactively addressing risks
- Review Freshworks biannual/product release notes, test updates in sandbox, re-activate/republish affected configurations, and communicate changes to agents and end users
- Design, build, and test automations in the DEV environment following the naming convention (Module – Trigger – Action)
What you need
- REST APIs
- ServiceNow
- RPA
- ITIL
- Workday
- SAP
Good to have
- LLMs
- PowerShell
- IAM
- HRMS
- Branding
- Accounts payable