Program Manager - DHL
MumbaiFull-time5–8 yrsPosted 1 week ago
Senior consulting role at Algoleap in Mumbai. Needs 5–8 years and a B.Tech, B.E. or B.Sc.
About the role
In order to fulfil the objectives of providing Technical FMS Service Support & EUS product AMC for DHL Group on team management
What you'll do
- 1 Ensure all defined processes are followed
- 2 Ensure Proactive actions taken for missed SLA calls & new initiatives implemented
- 4 Ensure Customer satisfaction
- 5 Suggest Process improvement
- 6 Ensure customer reviews are organized on weekly, Monthly & Quarterly basis
What you need
- Stakeholder management
- Process improvement
- Preventive maintenance
- Performance management
- Root cause analysis
- Operational risk