Benefits Operation Manager
GurugramFull-time5–9 yrsPosted 4 days ago
Senior operations role at Alight Solutions in Gurugram. Needs 5+ years and a degree.
About the role
Benefits Operation Manager at Alight Solutions. Client & Operations Ownership.
What you'll do
- Client & Operations Ownership
- Manage assigned benefits administration deliverables within defined SLAs (internal and external)
- Responsible for operations delivery for assigned clients in coordination with North America based colleagues
- Act as the client SME for complex, client‑specific requirements, processes, and interpretations
- Proactively identify operational risks and potential client‑facing issues and drive timely resolution
What you need
- SOP writing
- Coordination